BOOKING & CANCELLATION POLICY

Booking and Cancellation Policy for Scholar & Scoundrel Barber’s

Booking Appointments:

  1. Appointment Booking: To book an appointment at Scholar & Scoundrel, clients can:

    • Call our front desk at 08 9399 9917.

    • Visit our website at www.scholarscoundrel.com and use our online booking system.

    • Walk-in appointments are also welcome, subject to the very rare availability.

  2. Advance Booking: We recommend booking your appointment in advance to secure your preferred date and time. However, we also accept same-day appointments based on availability.

  3. Appointment Confirmation: Clients will receive a confirmation email or SMS upon booking an appointment. Please review the details and contact us immediately if there are any discrepancies.

Cancellation and Rescheduling:

  1. Cancellation Policy: We understand that plans may change. If you need to cancel or reschedule your appointment, please provide at least 12 hours notice prior to your scheduled appointment time.

  2. Late Cancellation or No-Show: Clients who cancel their appointment with less than 12 hours notice or fail to show up for their appointment may be subject to a cancellation fee or a prepayment requirement for future bookings.

Fees and Charges:

  1. Cancellation Fee: A cancellation fee of 50 percent may apply for late cancellations or no-show appointments. This fee helps compensate our barbers for their time and helps us maintain our schedule.

  2. Prepayment Requirement: Clients who have a history of repeated late cancellations or no-shows may be required to prepay for future appointments or be refused service in the event of future bookings.

Appointment Arrival:

  1. Punctuality: We kindly request clients to arrive on time for their appointments. Arriving late may result in a shortened service to avoid inconveniencing other clients. Clients more than 10 minutes late will be cancelled and charged a no-show fee.

Exceptions:

  1. Emergency Situations: We understand that emergencies can happen. If you are unable to provide notice due to a genuine emergency, please contact us as soon as possible. Just call us.

Policy Enforcement:

  1. Enforcement: Scholar & Scoundrel reserves the right to enforce this booking and cancellation policy at its discretion.

  2. Communication: We will communicate the policy and any updates to clients through our website, emails, and at the time of booking.

Contact Information:

If you have any questions or need to make changes to your appointment, please contact us at 0893999917 or admin@scholarandscoundrel.com.au.

By booking an appointment with Scholar & Scoundrel Barber’s, you acknowledge that you have read, understood, and agree to our booking and cancellation policy.