REFUNDS & RETURNS

Refunds and Returns Policy for Scholar & Scoundrel

1. Returns and Refunds Policy Overview:

At Scholar & Scoundrel, we are committed to providing our customers with high-quality grooming products. We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free returns and refunds process, subject to the following terms and conditions.

2. Eligibility for Returns and Refunds:

  • You may be eligible for a return and refund if you purchased a product directly from Scholar & Scoundrel via our website or official retail locations.

  • To be eligible, returns must be initiated within 7 days from the date of delivery.

  • Products must be in their original packaging, unopened, and unused.

  • Returns are not available for products that have been opened, used, or damaged unless they are defective or damaged upon receipt.

3. Defective or Damaged Products:

  • If you receive a product that is defective or damaged, please contact our customer support team at admin@scholarandscoundrel.com.au within 7 days of receiving your order.

  • Provide clear photos or videos of the defective or damaged product, along with your order number and contact information.

  • We will arrange for a replacement product or a full refund, including shipping costs, for defective or damaged items.

4. Returns Process for Non-Defective Products:

  • If you wish to return a non-defective product, please contact our customer support team at admin@scholarandscoundrel.com.au within 7 days of receiving your order.

  • Include your order number, the reason for the return, and any additional information that may help us process your request.

  • Once your return request is approved, we will provide you with instructions on how to return the product.

  • Return shipping costs are the responsibility of the customer, and we recommend using a trackable and insured shipping method.

  • Upon receiving the returned product in its original, unopened condition, we will process your refund, minus any shipping costs, within 7 business days.

5. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow up to 7 business days for the refund to be processed and reflected in your account.

6. Contact Us:

If you have any questions or need assistance with a return or refund, please reach out to our customer support team at admin@scholarandscoundrel.com.au. We are here to help you.

7. Policy Updates:

Scholar & Scoundrel reserves the right to update or modify this refunds and returns policy at any time. Any changes will be posted on our website and take effect immediately.

By making a purchase from Scholar & Scoundrel, you agree to and accept the terms of this refunds and returns policy.